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Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by any of the following options;
Post:Â VIBE Finance, PO Box 746, Fareham, PO14 9RS
Email: [email protected]
By phone: 01329 277 599
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service via the below methods; (Please note that the Financial Ombudsman Service will only deal with your complaint once you have provided us with the opportunity of dealing with your complaint in the first instance)
Post:Â The Financial Ombudsman Service, Exchange Tower, London E14 9SR
Email: [email protected]
Phone: 0800 023 4 567 or 0300 1239 123
Website: www.financial-ombudsman.org.uk
Please feel free to complete our form and one of our friendly team will happily contact you.
VIBE Specialist Finance
H4 Daedalus Park
Daedalus Drive
Lee on the Solent
PO13 9FX
Phone: 01329 277 599
Email: [email protected]
