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RAISING A COMPLAINT

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by any of the following options;

Post: VIBE Finance, PO Box 746, Fareham, PO14 9RS

Email: complaint@vibefinance.co.uk

By phone: 01329 277 599

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

THE FINANCIAL OMBUDSMAN

If you cannot settle your complaint with us,  you may be entitled to refer it to the Financial Ombudsman Service via the below methods; (Please note that the Financial Ombudsman Service will only deal with your complaint once you have provided us with the opportunity of dealing with your complaint in the first instance)

Post:  The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0800 023 4 567 or 0300 1239 123

Website: www.financial-ombudsman.org.uk

 
VIBE Finance are UK mortgage specialists in property
based finance for all types of commercial and residential property investments.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it

All Loans subject to status
VIBE Finance is a trading name of VIBE Financial Services Limited.
VIBE Financial Services Limited is registered in England and Wales No.10979822. Registered office: VIBE Finance, H4 Daedalus Park, Daedalus Drive, Lee on the Solent, PO13 9FX. All rights reserved. VIBE Financial Services Limited is authorised and regulated by the Finance Conduct Authority (No.798033) Not all of our products are regulated by the Financial Conduct Authority – please ask for details.

Contact

VIBE Finance
H4 Daedalus Park
Daedalus Drive
Lee on the Solent
PO13 9FX

Phone: 01329 277 599
Email: info@vibefinance.co.uk

Company Reg No. 10979822