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T: 01329 277 599

RAISING A COMPLAINT

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by any of the following options;

Post: VIBE Finance, PO Box 746, Fareham, PO14 9RS

Email: [email protected]

By phone: 01329 277 599

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

THE FINANCIAL OMBUDSMAN

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service via the below methods; (Please note that the Financial Ombudsman Service will only deal with your complaint once you have provided us with the opportunity of dealing with your complaint in the first instance)

Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: [email protected]

Phone: 0800 023 4 567 or 0300 1239 123

Website: www.financial-ombudsman.org.uk

REQUEST A
CALL BACK

Please feel free to complete our form and one of our friendly team will happily contact you.

Excellent experience when financing a buy to let auction property through Vibe. Beth and the team were excellent to deal with and guided us through the whole process with no stress what so ever! Beths knowledge and professionalism is second to none!

All at Vibe are extremely knowledgeable and helpful. I felt like i got great advice and felt totally informed about the choices available to me. Highly recommended!

Thank you Beth for your efficient dealing of our remortgage. The regular communication and easy to follow steps of what you needed or what was outstanding, really helped me, as I had 4 mortgages happening at the same time.

Beth worked tirelessly to get us over the line with a complicated commercial BTL mortgage. Highly recommend.

Kim and Ellie worked on a recent mortgage for my company and we were very pleased with the result. They managed to jump through a number of hoops caused by our slightly unconventional deal and pulled together a solution better than our expectations. Will be using again!

FOR INTERMEDIARIES ONLY

VIBE are UK mortgage specialists in property-based finance for all types of commercial and residential property mortgages including protection.

VIBE may receive commission from the lender for the arrangement of your mortgage, this amount will be disclosed on receipt of the lenders offer.

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Contact

VIBE Specialist Finance
H4 Daedalus Park
Daedalus Drive
Lee on the Solent
PO13 9FX

Phone: 01329 277 599
Email: [email protected]

Company Reg No. 10979822

VIBE Financial Services Limited (Company registration number: 10979822) is authorised and regulated by the Finance Conduct Authority (No.798033) VIBE Specialist Finance is a Trading Style of VIBE Financial Services Limited.
VIBE Mortgages Ltd trading as VIBE Mortgages & Protection (Financial Conduct Authority number 966737) is an Appointed Representative of Complete FS Limited which is Authorised and Regulated by the Financial Conduct Authority number 738129