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RAISING A COMPLAINT

Our aim is to provide you with a professional and confidential service that delivers the highest possible standards. However, there may be occasions where you feel this has not been achieved and should you wish to make a complaint about any aspect of the service we provide to you, you can do this by any of the following options;

Post: VIBE Finance, H4 Daedalus Park, Daedalus Drive, Lee on the Solent, PO13 9FX

Email: complaint@vibefinance.co.uk

By phone: 01329 277 599

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

THE FINANCIAL OMBUDSMAN

If you cannot settle your complaint with us,  you may be entitled to refer it to the Financial Ombudsman Service via the below methods; (Please note that the Financial Ombudsman Service will only deal with your complaint once you have provided us with the opportunity of dealing with your complaint in the first instance)

Post:  The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Phone: 0800 023 4 567 or 0300 1239 123

Website: www.financial-ombudsman.org.uk